From time to time, your PayGo software may need technical support. PayGo now uses TeamViewer™, the world’s top secure remote connectivity tool, for all of your remote technical support needs. TeamViewer is widely considered to be one of the simplest and most secure ways to remotely connect multiple workstations for remote viewing and IT support. In addition, TeamViewer is free for personal use, making it the perfect solution for your technical support needs.
TeamViewer Unattended Access
TeamViewer allows PayGo IT to remotely access your computer whenever you need assistance, even if you’re not there. With unattended access, TeamViewer starts when your computer does, which means that if a problem arises PayGo IT can fix it even if you’re not there.
Step 1: Download
In order to set up unattended access on your computer, click this link: TeamViewer Unattended Access Setup
This will take you to the TeamViewer download page. Download TeamViewer 13 for Windows by clicking the Download Now button for either the TeamViewer 13 Full Version, which will automatically detect your operating system, or by directly selecting the Mac version.
The installer is typically downloaded to your Downloads folder.
Step 2: Install
Double-click on the Install TeamViewer Host file and follow its prompts.
You will be to asked to agree to the terms of the software agreement:
When you are ready, click the Agree button.
Next, you will be asked to select the disk you want to install the TeamViewerHost software.
Once you have selected the disk, click the Continue button. Note: Please look at the space available on the disk you have selected. In the following screen, TeamViewer will inform you of how much space it will take up on your computer (about 85.4 MB) and give you the option of switching install locations.
Click the Install button.
You will be asked to enter your Mac’s User Name and Password to install the software.
When your software has been installed correctly, you’ll see this window:
Step 3: Running TeamViewer
Go to your Applications folder in Finder and select the TeamViewer application. Click to open.
Step 4: Allowing PayGo IT Unattended Access
When the application is opened, you may see this message:
Click OK to continue. Next, you should see the following. Click Ok here as well.
Do not click OK on the Next Step until you have completed all of the required steps.
IMPORTANT: Before clicking the OK button, you must select the Gear (settings) icon on the right side of the pop-up screen. See below:
- Click on the Gear (settings) icon.
Troubleshooting: If as our initial instructions tester did, you hit OK button before hitting the Gear button, simply go into your Applications folder (Step 3).
- Click on the General button in the upper left-hand corner.
- Set your Display name. Please name it something like: MyStoreName – Host or MyStoreName-Backoffice. This prevents confusion as our Support Team assists a number of stores at the same time.
- Click the Security button.
- Set your password and confirm it.
- Check the box next to Grant PayGo Consultant (or PayGo Support) easy access!
- Click the Apply button.
You will be taken back to the PayGo IT window. Once there, click OK to allow remote access.
Allowing PayGo Unattended Access
Upon completing all steps of the setup, you will see this window:
Your ID and Password are what PayGo will use to access your computer, so you will have to add it to your Help System account. Log in to your help ticket system (click here to go directly to the Help System login page) and follow the prompts to add the ID and password to your account.
Note: If you are submitting a ticket but have not yet set up your TeamViewer IDs and passwords, you will be prompted to do so before the ticket can be submitted.
Want to know more about why PayGo has chosen TeamViewer as its remote access tool? Click here.