We’ve Expanded our Knowledgebase!

The PayGo gremlins have been hard at work updating our Knowledgebase! After months of feeding them a strict diet of pop rocks, pixy stix and triple espressos, they’ve managed to expand the Knowledgebase page to a thorough and well-written resource. And even though it means that our break room has become a nightmarish mess unsuitable for humans, they’re still working hard to keep the Knowledgebase articles updated and relevant.

We aren’t getting our deposit back.

What does that mean for you, our valued PayGo clientele? That means you may not need to talk to us!

If you’re having problems with your system, the answer might be covered in PayGo’s Knowledgebase and you won’t have to go through the help desk and ticket system to get your software back up to fighting shape.

We’ll call this Plan C.

But how can you tell if you need to contact us or not? Here are some ways to tell:

Does your issue involve software functionality? Our Knowledgebase contains tons of step-by-step instructions on how to run your software, from creating coupons online to setting up departments to making sales. It’s a good idea to check there first if you would like to know how to do something.

Is your software not loading correctly or moving too slowly? Sometimes computers and devices need to be reset if they get too slow or confused (that’s a highly technical term right there). Try turning your computer off and on again and see if that clears up the problem.

Is your machine on fire or seemingly possessed by an otherworldly, and some may say unnatural, force? It could be the apocalypse. Check outside your nearest window for flaming rivers, llamas with torches or inter-dimensional rifts.

It’s the alpacalypse! get it? HA! …no one, then? ahem.

Are you receiving the error message “PayGo not connecting to host”? It could be a problem with your internet connection. Try checking your connectivity by logging onto your wifi with a different device, or contacting your internet service provider to see if there are any outages in your area.

Is FileMaker not loading correctly? It may need to be updated. On your FileMaker menu bar, select Help and then Check for Updates to see if your system needs to be updated to the latest version.

Has your system just stopped working altogether? It may be a hardware issue. Is there an adorable nibbling sound coming from your tower? Check your computer for raccoons or other small rodents hanging out in there, and then ask them nicely to move to a less electronic gathering place. It can sometimes help to offer snacks.

They are the bandits of our hearts!

Did that stellar, thorough and entirely accurate advice fix your problem?

If not, it may be time to contact the professionals. You can submit a help desk ticket here.

Is there an article you’d like to see on the Knowledgebase? Let us know! We’ll get the gremlins right on it.

PayGo is a solution provider for independent retailers based in Rochester, Minnesota. Our primary focus is on point of sale / retail management software. We also offer a Merchant Account integration, a WooCommerce integration, Digital Marketing Services, and more.

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