Making Changes at Central Minnesota’s Longest-Established Mattress Store

Happy Sleeper Mattress & Furniture Stores

In 2012 Happy Sleeper Mattress & Furniture Stores began using PayGo

Happy Sleeper Mattress & Furniture Stores Living RoomHappy Sleeper Furniture is well-known for carrying mattresses. They even specialize in custom-cut ones. Their product selection includes much more than mattresses. Central Minnesota’s longest-established mattress store also offers quality furniture for the living room, dining room, home office, and bedroom. 

“A store’s success, I feel, is based on having a quality product, reasonable prices, and great customer service,” said Zak Peterson, co-owner of Happy Sleeper Mattress & Furniture Stores in Waite Park, Minnesota. “Being pushy and overbearing are definitely not qualities we have. We like a laid back and easygoing atmosphere.”

Maintaining a laid back and easygoing environment for customers to shop in is easy when good processes are in place. Point of sale software helps busy retailers establish those good processes. PayGo’s customer, inventory, and employee functions help keep day to day operations flowing smoothly and can assist in the bigger buying and hiring decisions a store must make by providing the necessary reports.  

“We went with PayGo because of my past experience using it and knowing what it can do,” said Zak. “Also, knowing how easy it is to use was a big factor.”

In October 2016, Happy Sleeper Mattress & Furniture Stores Decided to Integrate with PayGo’s Merchant Account Partner, Payment Logistics

Merchant AccountsSaving money and streamlining credit card transactions are important to the owners of Happy Sleeper Furniture. That’s why they chose to use PayGo’s integrated merchant account partner, Payment Logistics. Now that they’re EMV/Chip Card compliant, they’ve also reduced their risk of having credit card information hacked, thanks to the enhanced data security setup.   

 

I wanted to streamline the posting process and with the new system we eliminate an additional paper receipt copy,” said Zak.

When they looked at what they would save by switching to Payment Logistics, buying the new machines needed for the switch wasn’t a concern. According to Zak, the machines they purchased in October will soon pay for themselves.

Payment Logistics eliminates all gateway fees and they have promised to match or beat the processing rates that PayGo customers are paying to their current Merchant Provider. Since Payment Logistics eliminates 3rd party vendors, their support team’s response is fast. 

If you’d like to learn more about integrating PayGo with Payment Logistics, please visit our Merchant Accounts page.

And they make the switch to PayGo WebDirect, PayGo’s Cloud-Based Software Solution

PayGo WebDirect POSOne source of stress for Zak was having to backup PayGo each day. Not everyone working at the store was comfortable with doing backups. So, if he was away from the store at closing time, backups were not being done. If something had happened to their computer system (a natural catastrophe, a computer crash, etc.), they could have lost important information.
“Since I’m not always here at closing, there were many times we wouldn’t get backed up, sometimes for days at a time,” said Zak. Everything is automatically backed up to the Cloud with PayGo WebDirect. With it, Zak’s ongoing problem has been solved.

PayGo WebDirect became available on October 10th. In addition to automatically backing up information to the Cloud, PayGo WebDirect is great for:

  • Accessing information from wherever, whenever (requires a Safari, Google, or Internet Explorer Browser)
  • Selling merchandise and managing inventory for multiple locations (stores communicate in real time)
  • Pop-up stores (Open 1-week per year? We only charge you for the time you need access to WebDirect)

To learn more about PayGo WebDirect and how it can benefit your store, please click here. Contact us at consultant@paygopos.com.

6 Rules for Outstanding Content

Screen Shot 2016-11-25 at 2.01.23 PMI’m always learning something new as a Marketing and Sales Manager at PayGo. Sometimes I’m learning how to translate tech-speak into human-speak. My background is in retail and communications. Since taking this job, I’ve spent a lot of time asking, “Okay, but what does that mean? And how does this work? I don’t get it. Can you explain it again? One more time?”

Other times, I’m dedicating energy into figuring out how to best reach our current and future customers through various platforms (Facebook, Twitter, and now Pinterest, with plans to get onto Instagram).

Today, I read a chapter of Gary Vaynerchuk’s Jab, Jab, Jab, Right Hook…How to Tell Your Story in a Noisy Social World. In case you haven’t heard of him before, he made himself known by taking his family’s wine business from $3M to $60M straight out of college. Much of his success has been attributed to his skills at leveraging Social Media. He’s taken his gifts and opened VaynerMedia, a digital media agency. This blog isn’t about him though. It’s about the great advice I read today in a chapter of his Jab, Jab, Jab, Right Hook book.

Vaynerchuk’s 6 Rules for Outstanding Content (paraphrased):

  1. Make it Native. What does that mean? It means the content looks like it belongs on the platform it’s on. For instance, those crafty, creative how-to’s that work perfect on Pinterest might not feel natural on Twitter. Newsy bits of text that seem normal on Twitter might be in a strange land on Instagram.
  2. Don’t Interrupt. Instead of interrupting the experience your audience is trying to get to, be the experience. Provide the tips they’re online to find or the entertainment they’re seeking.
  3. Don’t Make Demands… Often. Give, give, give, give….then ask. Vaynerchuk compares it to being a kid asking a parent for ice cream. Most of the time the parent is going to say no, but sometimes, perhaps after behavior the parent is grateful for, he or she will say yes.
  4. Leverage Pop-Culture. As a retailer, you have a great advantage in getting to know your customers when they come through the door of your store. When posting online think about who they are and what they are into.
  5. Think Micro. Rather than thinking of content as some term paper that must be written, be human, engage in bits. Focus on being simple, immediate, and relevant.
  6. Be Consistent and Self-Aware. Everything you put out there on Social Media for your business must answer the question, “Who are we?”

At PayGo, we are proud to serve independent retailers. When we come across news or information, we believe you can use, we share it. Are you adding all of the information you need to for marketing to your customers? You can create your own fields for capturing vital information about what matters to your customers in the Marketing Section of Customer Entry. Learn More about what can be done with PayGo’s Customer Entry functions. 

Integrate and Save in 3 Great Ways When You Process with Our Merchant Partner

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Save money when you integrate your PayGo Point of Sale Software with Paygistix by Payment Logistics!

3 Great Ways You Save When You Integrate:
  1. PayGo is offering a discount on monthly support plan payments to customers who integrate with Paygistix by Payment Logistics. Payments may be reduced by as much as 15% for customers who qualify for the savings. For details, contact us at consultant@paygopos.com. If you are an Unlocked customer, you can receive Support Hours at a 15% discount.
  2. Go paperless on credit card receipts by using a digital signature capture device offered by Payment Logistics! When you use a digital signature capture device, the digitally signed credit card receipt is saved in the Cloud just in case it’s needed for chargebacks. Save space with this option too by not having to store the receipts anywhere!
  3. By being EMV / Chip Card compliant, you reduce your store’s liability for costly additional chargebacks. Our EMV solution is 100% ready for use.

In other great news, there is no longer any need to have a Windows computer onsite to use Paygistix. Now all any location needs is high-speed internet. This change is the result of a lot of hard work done by the development teams at both PayGo and Payment Logistics.

As always, Payment Logistics promises to both match existing merchant services rates and to waive all gateway fees for merchants processing with them. Our valued PayGo clients can move forward with data security and processing technology without gateway fees while maintaining the competitive processing rates they’ve worked so hard to establish.

To apply for the PayGo Merchant Account, obtain information on Paygistix or order an EMV payment device, please contact Payment Logistics:
Call 888-572-9564 Sales Code 1423
Or email sales@paymentlogistics.com
Or visit http://paymentlogistics.com/paygopos

Changes at PayGo

Chris James Peterson, owner of PayGo working in the new PayGo office.

Chris James Peterson, owner of PayGo working in the new PayGo office.

PayGo CEO Change

A transition began to happen a couple of months ago, here at PayGo. The original owner, Chris James Peterson, has stepped back into the CEO position. While he has always been involved with the company at some level, he did not have majority ownership from 2008 – late 2016. The transfer of ownership became official in early October.

 

 

What does this mean for our great PayGo customers?

  • We will be sticking with the FileMaker platform PayGo was built on 15 years ago. We still believe it is a great option that provides the flexibility independent retailers need.
  • We now offer PayGo WebDirect, a Cloud-Based version of our software. This is a fantastic option for retailers with multiple store locations, for those who want to be able to access their store’s data anywhere, at anytime, and for those who do pop-up stores.
  • Want to lower your PayGo Support bill by 15%? Integrate your PayGo software with Payment Logistics’ EMV/Chip Card solution, Paygistix. Learn more about our integrated Merchant Accounts here or contact us at consultant@paygopos.com
  • We are dedicated to improving our organization and processes. Changes to improve those have begun and will continue.
  • Our office has moved from Monticello, Minnesota to Rochester, Minnesota. For a time, we were operating out of 2 locations. Now our efforts are consolidated into one location in order to provide better training and support to new members of our team.
  • Speaking of team, we will be expanding ours in the coming months.

Thank you to all of our amazing PayGo customers for your many years of loyalty. The most important plan we have is to strive to serve you better and to better help you meet the challenges of today’s retail industry.

PayGo Interface Not Found? Your Host Computer Moved On and Didn’t Tell You.

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Is Your PayGo Networked onto More than One Computer? If so, You Need a Static IP.

When you boot up your computer have you ever seen one of the following errors:

  • The file “paygo_interface.fmp12” could not be opened. (Not Found)
  • PayGo cannot find the host

This often happens when the host computer is configured to use DHCP instead of having its own static IP.

Many of our PayGo customers have PayGo’s point of sale software on multiple computers. Some of our customers have one workstation at a wrap desk in their storefront and another workstation in an office.  Some stores have multiple workstations located throughout their store(s). Those computers must be able to communicate.  In any and all multi-user environments, PayGo requires that your host computer always reside at the same IP address (aka static IP).

When your computer is connected to a local area network (LAN) it is assigned an address on the network. The address is called an Internet Protocol address (IP). An IP address is four sets of digits separated by periods with up to three digits per set. Unless otherwise set up, computers on a LAN get their IP addresses dynamically. (via DHCP). Imagine computers as nomads, happy to exist at whatever address the router wants to provide.

In order for your point of sale software to communicate and update information between multiple computers, the host computer must have a static IP. The other computers can wander and exist at any IP address the network tells them to live at so long as the host resides in the same IP address.

Many of our PayGo customers hire networking or local computer tech specialists to handle issues such as making sure that their computers and networks are properly configured to conduct business. PayGo Support and Maintenance Plans are for PayGo point of sale software related issues. Networking falls outside of those parameters. Our support team has noticed that not having a static IP address has been a recurring issue for many of our customers.

Since we do have the expertise required to help our customers with this issue, we have decided to offer LAN Static IP Services: We configure the host computer to use a LAN static IP rather than a dynamic (DHCP) one to insure that the IP address is static and does not change. This service is performed remotely. It does require that we have temporary access to your networking router. For a quote please contact consultant@paygopos.com or submit a support ticket through our Get Help system.

 

One More Important EMV/Chip Card News Update

Note: If you currently use Payment Logistics to process your credit card transactions you can disregard this notice. 

Most of our PayGo customers have received a notice from Authorize.net. It has stated the following:

During a system scan, we noticed that your website or payment solution is using the HTTP GET method when submitting your transaction requests to https://secure.authorize.net/gateway/transact.dll.

Because HTTP GET methods do not adhere to current TLS protection requirements, Authorize.Net will not allow HTTP GET methods for transaction requests…We recommend that you immediately update your code to use the HTTP POST method instead.

Any transaction request submitted using HTTP GET will be rejected.

The first deadline Authorize.net gave for making the switch was June 30th. The second deadline was for July 30th. Today, we received notification that Authorize.net has extended the deadline through August 30th.Read More

Not Sending Emails? You May Be Missing the Mark in Your Marketing Endeavors

 

Email Marketing

Are you keeping your customers excited about what your store has to offer? Email can be a great way to generate and maintain excitement about what’s in your store. We know, we know, so many people say that social media is where it’s at. These 2016 statistics might surprise you:

  • According to Campaign Monitor, you are 6x more likely to get a click through from an email campaign than you are from a tweet.
  • Email is 40x more effective at acquiring new customers than Facebook or Twitter according to the researchers at McKinsey.
  • Sources vary on the dollar amount of email ROI. Some say $38 per $1 spent, some say as much as $44 per $1 spent. Either way, those are some pretty nice numbers.

It’s easy to generate email lists within PayGo and to export them into an email marketing tool like Constant Contact, the provider we have started using at PayGo.
Here are super simple instructions for exporting an email only list from PayGo so it can be used with an email service like Constant Contact:

  1. Start PayGo
  2. On the Main Menu screen, click the Find Customer button: Find Customer Button.Menu Screen - Find Customer
  3. Select email for the Search
    Find Screen - PayGo Find
  4. Put an * (asterisk) in the open field.
  5. Click on the Perform Find button: Perform Find Button.
  6. A screen with all of your customers who have emails entered into the system will come up:
    Records Found Screen
  7. In the next screen, click on the Export/Import button: Export Import Button.
  8. A pop-up will ask if you wish to export or import data.Import:Export PayGo Data Request
  9. Click export.
  10. Save the data you wish to export. Save As: Name the file. Perhaps Customer Emails followed by the date.Where: Select the location on your computer where you would like the data stored. Documents, Dropbox, and Desktop are all popular locations. Select the type of file you would like to save your data as. Constant Contact accepts: .xls, .xlsx, .vcf, .csv, .txt I usually save mine as a .xlsx file.Screen Shot 2016-07-20 at 5.00.48 PM
  11. Follow the prompted instructions for the type of file you have selected.

We use Constant Contact for our email newsletters and email marketing. We do recommend them and can assist with setting up Constant Contact Accounts and campaigns. For details email us at consultant@paygopos.com.

Requesting PayGo Technical Support

  1. Visit paygopos.com. Beneath the PayGo logo, the 3rd tab in is the Help Desk.

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2. Hover or click on the Help Desk tab.

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Or click on Help Desk to go to the Help Desk page:

 

and then click on either the Question Mark or the word “Here.”

PayGo's Help Desk Page

Figure with Question for PayGo's Help Desk Request Help from PayGo's Support Team

3. Click on Submit a Support Ticket.

4. After you have clicked on Submit a Support Ticket, you will be taken to the Log In screen.

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Each business has one Account Name and one Password. At this time we are unable to allow multiple Account Names and Passwords for our Help System. If you do not know your Account Name and Password, please click here.

5. Once you are logged in you will see a screen like the one below. If the section below with the Ticket Numbers and Subjects is blank and says “Support Information” above the box, it just means that there are no tickets requiring attention for your business. You will not be able to type in that field.

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6. Click on the Support button at the top of the screen.

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It will take you to this screen:

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7. Click on the New Request button on the top right of the screen.

New Request Button

8. Fill in the information requested in the fields of the New Help Request. Before walking away from the screen always make sure that you click the Save button. The Help System times out after 15 minutes of inactivity. So, if you’re in the middle of submitting a New Request for Support and a customer has a question you need to attend to, hit Save before you walk away!

 

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9. Once you have finished entering in the requested information, click on the Submit button at the bottom of the screen. Once you do you will see a screen like this with the words “Help request submitted successfully” near the top of the screen.

 

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Here is what pops up on our screen. All members of the support team can see this.

 

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When our team is working on your request we are able to see the information you have provided us with as well as what has been done on PayGo’s side to attempt to resolve the issue. This keeps the communication rolling between all of those who might have a hand in assisting you, our valued customer. This is a big part of why when questions come in via LiveChat, phone calls to Sales and Support, the first question you likely hear is “Have you submitted a ticket?”

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When you receive an email from our Support Team, we are sending it from here.

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This is to makes it so that all members of our team can see what is going on in the Information Exchange section.

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Once we send a message to you, you receive an email in your inbox:

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On our system, once we have sent you the initial response, it shows that we are “Waiting on Customer.”Screen Shot 2016-07-19 at 11.57.01 AM That means we’re looking for a response from you.

Responding to a Ticket in PayGo:

  1. When you click on the link http://paygopos.com/get-help and log back in to respond to the question in the PayGo Help System, please go back into the original ticket.

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When you log back in to The PayGo Help System and click into the Support Field, you will see your tickets. Next to the Ticket Number is the Status. If we are waiting for information from you, it will say “Waiting on Customer.”

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2. Click on the green magnifying glass next to the ticket number to see what information the PayGo team is waiting to receive from you before they can assist you.

 

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3. Click on the Respond button in the upper right hand corner to provide the requested information.

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4. Write your response in the “Your dialog to PayGo” field.

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5. Click the Submit button.

Price Increases Are Happening

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You’ve likely seen this triangle before. If you’ve ever been in a discussion on the whys and wherefores of price or involved with a project that has had to make decisions based on time, quality, and cost; then chances are good this triangle has come up for discussion.

We strive to provide the highest level of service possible at the most affordable prices. In recent months it has come to our attention that in an effort to conserve on cost, the timeliness of our responses to support requests has not been to the level of quality our valued customers deserve.

Our last rate increase was in 2012. We now find it necessary to increase the majority of our service rates. While new customers will be experiencing the increase effective immediately, rates for current customers will be increasing on August 1st.

On August 1st, the following services will be increased by 15%: Service, Hosting, Support, and Maintenance.

 

 

Help! I Need Tech Support! 3 Steps to Fast Results.

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Our Support Lines have been experiencing higher volumes of requests than normal during the past few weeks. To help us help you in the fastest and most timely manner possible, please follow our Support Request Steps:

  1. Reboot. We know, we know, it’s a tech support cliche for a reason. Oftentimes a computer reboot or closing out of a program and restarting it works.
  2. Submit a Support Ticket. It’s the fastest way to reach us with support related questions – we promise! 
  3. Take a snapshot of what is going on and send it to support@paygopos.com. Please let us know in the ticket if you have taken a picture and sent it our way. Seeing what you are seeing can help us diagnose the problem faster.

Please Note:When responding to a message through the Ticket System from Support, please do so through the same message. When a ticket is responded to by adding a New Ticket, it can cause a slowdown in the support process.

Thank you for your assistance! We do appreciate each and every one of our customers. That’s why we have a streamlined process geared towards everyone achieving success.