Help! I Need Tech Support! 3 Steps to Fast Results.

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Our Support Lines have been experiencing higher volumes of requests than normal during the past few weeks. To help us help you in the fastest and most timely manner possible, please follow our Support Request Steps:

  1. Reboot. We know, we know, it’s a tech support cliche for a reason. Oftentimes a computer reboot or closing out of a program and restarting it works.
  2. Submit a Support Ticket. It’s the fastest way to reach us with support related questions – we promise! 
  3. Take a snapshot of what is going on and send it to support@paygopos.com. Please let us know in the ticket if you have taken a picture and sent it our way. Seeing what you are seeing can help us diagnose the problem faster.

Please Note:When responding to a message through the Ticket System from Support, please do so through the same message. When a ticket is responded to by adding a New Ticket, it can cause a slowdown in the support process.

Thank you for your assistance! We do appreciate each and every one of our customers. That’s why we have a streamlined process geared towards everyone achieving success.

Don’t Skimp On Point of Sale Software!

0% Financing for PayGo POS Software

PayGo Software is now offering 0% Financing.

At PayGo we serve independent retailers. We believe the importance of small businesses. We want to help as many stores as we can do what they need to do to make their cash registers ring! That’s why we offer 0% financing.

Did you know that in the United States:

  • Retailers lose $224 billion each year due to excess inventory
  • Retailers lose $45 billion due to not having inventory in stock
  • A point of sale system with the necessary tools can help retailers cut costs by as much as 10% each year.

 

Can you afford to go without a point of sale system that helps you monitor and order inventory? With PayGo’s point of sale software:

  • Inventory can be managed
  • Customers can be tracked
  • Many features have been created to serve a variety of stores. You can check them out here
You can save time and money!

We’ve found that many independent retailers see the value and want the convenience our software can provide them. At the same time, many of these same retailers are feeling strapped for cash and overwhelmed by the expense of starting or maintaining a store.

At PayGo we’ve decided to help our retail buddies out by offering 0% financing. How does it work? Put 50% down on your point of sale system to get started. We activate your software and help you with the install. You can then pay the remainder of the balance over 4 months.Elevate your business and pay no interest!

Call 866-545-7047 ext. 1, email melissa@paygopos.com or LiveChat with a member of our sales team for more details and to get started!

*Sources for statistics are from the National Retail Federation and Intuit Market Research.
*0% financing cannot be used on POS hardware products. 

 

Important Credit Card Integration News

Note: If you currently use Payment Logistics to process your credit card transactions you can disregard this notice. 

Most of our PayGo customers have received a notice from Authorize.net. It has stated the following:

During a system scan, we noticed that your website or payment solution is using the HTTP GET method when submitting your transaction requests to https://secure.authorize.net/gateway/transact.dll.

Because HTTP GET methods do not adhere to current TLS protection requirements, Authorize.Net will not allow HTTP GET methods for transaction requests…We recommend that you immediately update your code to use the HTTP POST method instead.

Any transaction request submitted using HTTP GET will be rejected.

The first deadline Authorize.net gave for making the switch was June 30th. They have extended the deadline to July 30th. We do not anticipate any further extensions.Read More

System Requirements for PayGo Solo on FileMaker Pro 14

PayGo Solo runs on FileMaker Pro 14.  Please follow these system requirements to make sure your PayGo Solo runs superbly.

System Requirements

Please note that OS X Mountain Lion 10.8 and OS X Lion 10.7 are no longer supported. Please update your operating system before upgrading to FileMaker Pro 14.

Operating System*
Windows 10 Pro Edition
Windows 10 Enterprise Edition
Windows 8.1 Standard Edition
Windows 8.1 Pro Edition
Windows 8 Standard Edition
Windows 8 Pro Edition
Windows 7 SP1 Ultimate, Professional, Home Premium*
OS X El Capitan v10.11
OS X Yosemite v10.10
OS X Mavericks v10.9

*Version stated is the minimum requirement. FileMaker Pro may also work with later operating systems certified by FileMaker, Inc. Operating systems not listed in the table above have not been tested and are not supported.

Hardware Requirements

Minimum Requirements Recommended Requirements
Windows CPU:1 GHz or faster x86 or x64 processor
RAM: 1 GB
CPU: 1 GHz or faster x86 or x64 processor
RAM: 2 GB or more
Mac RAM: 2 GB RAM: 4 GB or more

PayGo now offers chip card integration (EMV) to retailers

As always, we want to ensure our merchants have options that fit their unique business needs.  In choosing a solution to replace Authorize.net as our primary processing gateway, we were careful to ensure PayGo clients would maintain the ability to choose who they process their transactions with. That’s why PayGo has chosen to integrate with  with Paygistix®, a payment solution developed by Payment Logistics™.  It’s an integrated credit card processing solution designed to minimize the scope of PCI DSS compliance and greatly reduce the potential of a data security breach while adding support for important payments technologies including EMV, NFC, tokenization, point-to-point encryption, signature capture and more!

Payment Logistics promises to both match existing merchant services rates and waive all gateway fees for merchants processing with them. This way our valued PayGo clients can move forward with data security and processing technology without gateway fees and maintain the competitive processing rates they’ve worked hard to establish.

EMV Chip Card News

As many retailers know, there are new rules going into effect Oct 1, 2015.

We have been working very hard to provide a solution that is compatible with the new standard and with PayGo Solo.

Unfortunately, we have had to rely on other companies to fully implement EMV Chip Card-compatible equipment and this has slowed the process.

We are very close to being able to roll out our plans. So, please be patient.

We should have complete hardware and upgrade options available to you soon.

Please keep checking back here for up-to-date news.

PayGo Reports

There are several predefined reports in PayGo. There are a few basics you should know before running reports.

1. When running a report, PayGo will find a set of records that you request that it find or it finds a set of records that we have programmed it to find. Often times, after clicking on a report button, a find screen will appear. You can specify what records you want to find, but in most cases you can simply click on Find (or hit Enter on your number keypad) and PayGo will find every applicable record.

2. Next, it will sort these records depending on the type of report and information gathered.

3. After that, PayGo will bring you to a View screen where it will summarize and sub-summarize the data.

4. VERY IMPORTANT: To continue with a report, you must press the Enter key on your number keypad. You will then be prompted with the Option to Print, Cancel or Export the data that the report has supplied to you.

Here are the reports and a description of what they do:

Sales Reports:

?Today’s Sales by Dept – Allows you to view all sales posted on the current day broken down by department. PayGo lets you choose two different report types: Detail – which shows each sale in each department or Summary – which shows only the total sales in each department.

Today’s Sales by User – Allows you to view all sales posted on the current day broken down by cashier. PayGo lets you choose two different report types: Detail – which shows each sale or Summary – which shows only the total sales for each cashier.

Today’s Sales by Customer – Allows you to view all sales posted on the current day broken down by customer. PayGo lets you choose two different report types: Detail – which shows each sale or Summary – which shows only the total sales for each cashier.

Hot Sellers – This report allows you to search your sales figures for inventor that is hottest selling.

Sales by Dept – This report allows you to find any date range of items sold and summarizes the results by department. The report will default to searching for the current month. You may override the month if you wish by removing the month name from the Month Posted field. The report will search for all posted sales that PayGo stores. You can find specific information by entering find criteria in the available fields.

Sales by Month – Report lets you find any date range of items sold and summarizes the results by month. The report will search for all posted sales that PayGo stores. You can find specific information by entering find criteria in the available fields.

Sales by Day – Report lets you find any date range of items sold and summarizes the results by days. The report will search for all posted sales that PayGo stores. You can find specific information by entering find criteria in the available fields.

Avg Sale Trans/Day – This report shows your average invoice information summarized by day. The report will reveal your Average Invoice Total, Total Invoices and Average Number of Items per Invoice summarized by each day.

Avg Sale Trans/Hour – This report reveals your sales performance by hour and summarized by day. You can search a specific day or a range of days. The report will reveal the Hour of the sale, Average Invoice Total, Total Invoices and Average Number of Items Per Invoice.

Sales Tax – This report will provide totals for the taxes you’ve collected for each sale. The report will default to the current month. You may override the month if you wish by removing the month name from the Month Posted field.

Sales by Manufacturer – This report allows you to find any date range of items sold and summarizes the results by Manufacturer of the item. The report will default to searching for the current month. You may override the month if you wish by removing the month name from the Month Posted field. The report will search for all posted sales that PayGo stores. You can find specific information by entering find criteria in the available fields.

Sales by User – This report allows you to find any date range of items sold and summarizes the results by the Cashier who performed the sale. The report will default to searching for the current month. You may override the month if you wish by removing the month name from the Month Posted field. The report will search for all posted sales that PayGo stores. You can find specific information by entering find criteria in the available fields.

Sales by Customer – This report allows you to find any date range of items sold and summarizes the results by the Customer who purchased the items. The report will default to searching for the current month. You may override the month if you wish by removing the month name from the Month Posted field. The report will search for all posted sales that PayGo stores. You can find specific information by entering find criteria in the available fields.

Sales by Vendor – This report allows you to find any date range of items sold and summarizes the results by the Vendor of the items. The report will default to searching for the current month. You may override the month if you wish by removing the month name from the Month Posted field. The report will search for all posted sales that PayGo stores. You can find specific information by entering find criteria in the available fields.

Sales Journal – This report provides the transaction detail of all completed (posted) sales. The report will default to searching for the current month. You may override the month if you wish by removing the month name from the Month Posted field. The report will search for all posted sales that PayGo stores.

Open Invoices With Deposits – This report finds open invoices with deposits on them.

Items Sold at Discount – This report provides detail on all transactions that that contained items that were sold at a discount.

Pmt Method Totals – This report provides the breakdown of payment methods (i.e.: Cash, Visa, MasterCard, etc.) and summarizes the totals by each payment method. This information is derived from the payment database.

Returns – This report shows all return transactions.

Inventory Reports:

Inventory On Hand – This report gives detailed information on werwerwerweryour inventory status. It provides inventory valuations based on your last cost fields and on hand counts.

Low Inventory – This report provides a list of inventory items that have an On Hand count of 1 or less.

Outstanding Gift Cert – This report provides a list of all outstanding Gift Certificates.

Turns Report ? This report is for information on turns.

Inventory Adjustments – This report shows inventory adjustments that performed by your staff.

Outstanding In Store CR – This report provides a list of all outstanding In Store credits.

Customer Reports

Customer List ? This report prints a list of customers.

Vendor Reports

Vendor List – This report displays all vendors listed in the Vendor database.
Purchase Order Reports
Items on Order – Dept – This report shows items that are on order and summarizes the data by department.

Items on Order – Vendr – This report shows items that are on order and summarizes the data by preferred vendor.

Received Orders – This report shows items that are received.

Custom Reporting

Christian James, Inc can create customized reports for your business ? please contact sales for information and a quote to get started

PayGo SP and PayGo SP Unlocked Users – Take Note!

We wanted to let you know that as of 10/15/2014, all support for PayGo SP Unlocked will expire.*

Why? As time goes by, technology advances and eventually it becomes harder and harder to support a product. Often, changes out of our control will affect our older products and make them obsolete.

To combat that, we continue to develop PayGo and now have a PayGo SP replacement that we call PayGo Solo.

It’s very similar to PayGo SP, but it’s running on the newest software and it has an updated look.

For the next seven days, we’re offering a 40% discount** for PayGo SP users who want to migrate to PayGo Solo. 

If you’re interested, contact us by going here. We’ll work you up a quote immediately.

Learn more about PayGo Solo here.

* We understand that updating may be difficult for some retailers in the timeframe specified. If you need additional time, please contact us and request a support extension. We will work with you.

** The 40% Discount is a Limited Time Offer. This special applies to the purchase of the PayGo Solo and any Tech Time Hours. It cannot be used on recurring charges or service plans. Purchases made prior to 9/2/14 and after 9/7/14 will NOT be eligible for this promotion. This promotion cannot be used with any other PayGo promotion. We have the right to refuse any customer for any reason. Incentive availability may change at any time. Project development hours are limited. All purchase are final. PayGo Solo Terms of Service will apply. 

Cover Your Crash with a PayGo Backup Checkup

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We’d Like to Offer You a Very Valuable Service!

We call it the PayGo Backup Checkup! But this checkup isn’t like one of those unpleasant doctor checkups… but it will save your health. Really! It will! We just want to make sure you have coverage in the event your computer dies, or a comet hits your store late at night. Let us check out your PayGo host computer to make sure it’s Backing Up your most important data.

Have a PayGo Support Pro Make Sure You’re Ok.

Here’s the deal. You’re a busy person, and although you might have taken the time to setup a backup plan, you wouldn’t believe how many times we see people lose months if not years of data!!!

Why does this happen? Well, we have seen the following:Read More

How to Configure PayGo Solo to Post Inventory to your Facebook Account

PayGo Solo allows you to easily post individual inventory items onto your Facebook Wall.

To do this, you need to do the following:

  • Login to your Facebook account via a web browser
  • Go to the account “Settings” area
  • Go to “Mobile” settings
  • Click on Add another mobile phone number
  • Facebook will have you re-enter your password and then you will want to select your phone provider details.
  • You will then be asked to text a code to a number they provide.  Facebook will then send a confirmation code to enter. There will also be other options that are available for you to choose
  • Once completed, you will be provided with a Post-by-email address that you can copy and place into PayGo’s settings.
  • In PayGo, from the Menu Screen, click on Workstation Setup, and then Preferences. Next, locate the param_facebook_accountname setting and paste the Post-by-email address into the settings field.
  • Click on Close.

You should now be able to use the Facebook button on the Inventory Screen to post individual inventory to your Facebook wall.