PayGo Interface Not Found? Your Host Computer Moved On and Didn’t Tell You.

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Is Your PayGo Networked onto More than One Computer? If so, You Need a Static IP.

When you boot up your computer have you ever seen one of the following errors:

  • The file “paygo_interface.fmp12” could not be opened. (Not Found)
  • PayGo cannot find the host

This often happens when the host computer is configured to use DHCP instead of having its own static IP.

Many of our PayGo customers have PayGo’s point of sale software on multiple computers. Some of our customers have one workstation at a wrap desk in their storefront and another workstation in an office.  Some stores have multiple workstations located throughout their store(s). Those computers must be able to communicate.  In any and all multi-user environments, PayGo requires that your host computer always reside at the same IP address (aka static IP).

When your computer is connected to a local area network (LAN) it is assigned an address on the network. The address is called an Internet Protocol address (IP). An IP address is four sets of digits separated by periods with up to three digits per set. Unless otherwise set up, computers on a LAN get their IP addresses dynamically. (via DHCP). Imagine computers as nomads, happy to exist at whatever address the router wants to provide.

In order for your point of sale software to communicate and update information between multiple computers, the host computer must have a static IP. The other computers can wander and exist at any IP address the network tells them to live at so long as the host resides in the same IP address.

Many of our PayGo customers hire networking or local computer tech specialists to handle issues such as making sure that their computers and networks are properly configured to conduct business. PayGo Support and Maintenance Plans are for PayGo point of sale software related issues. Networking falls outside of those parameters. Our support team has noticed that not having a static IP address has been a recurring issue for many of our customers.

Since we do have the expertise required to help our customers with this issue, we have decided to offer LAN Static IP Services: We configure the host computer to use a LAN static IP rather than a dynamic (DHCP) one to insure that the IP address is static and does not change. This service is performed remotely. It does require that we have temporary access to your networking router. For a quote please contact consultant@paygopos.com or submit a support ticket through our Get Help system.

 

One More Important EMV/Chip Card News Update

Note: If you currently use Payment Logistics to process your credit card transactions you can disregard this notice. 

Most of our PayGo customers have received a notice from Authorize.net. It has stated the following:

During a system scan, we noticed that your website or payment solution is using the HTTP GET method when submitting your transaction requests to https://secure.authorize.net/gateway/transact.dll.

Because HTTP GET methods do not adhere to current TLS protection requirements, Authorize.Net will not allow HTTP GET methods for transaction requests…We recommend that you immediately update your code to use the HTTP POST method instead.

Any transaction request submitted using HTTP GET will be rejected.

The first deadline Authorize.net gave for making the switch was June 30th. The second deadline was for July 30th. Today, we received notification that Authorize.net has extended the deadline through August 30th.Read More

Not Sending Emails? You May Be Missing the Mark in Your Marketing Endeavors

 

Email Marketing

Are you keeping your customers excited about what your store has to offer? Email can be a great way to generate and maintain excitement about what’s in your store. We know, we know, so many people say that social media is where it’s at. These 2016 statistics might surprise you:

  • According to Campaign Monitor, you are 6x more likely to get a click through from an email campaign than you are from a tweet.
  • Email is 40x more effective at acquiring new customers than Facebook or Twitter according to the researchers at McKinsey.
  • Sources vary on the dollar amount of email ROI. Some say $38 per $1 spent, some say as much as $44 per $1 spent. Either way, those are some pretty nice numbers.

It’s easy to generate email lists within PayGo and to export them into an email marketing tool like Constant Contact, the provider we have started using at PayGo.
Here are super simple instructions for exporting an email only list from PayGo so it can be used with an email service like Constant Contact:

  1. Start PayGo
  2. On the Main Menu screen, click the Find Customer button: Find Customer Button.Menu Screen - Find Customer
  3. Select email for the Search
    Find Screen - PayGo Find
  4. Put an * (asterisk) in the open field.
  5. Click on the Perform Find button: Perform Find Button.
  6. A screen with all of your customers who have emails entered into the system will come up:
    Records Found Screen
  7. In the next screen, click on the Export/Import button: Export Import Button.
  8. A pop-up will ask if you wish to export or import data.Import:Export PayGo Data Request
  9. Click export.
  10. Save the data you wish to export. Save As: Name the file. Perhaps Customer Emails followed by the date.Where: Select the location on your computer where you would like the data stored. Documents, Dropbox, and Desktop are all popular locations. Select the type of file you would like to save your data as. Constant Contact accepts: .xls, .xlsx, .vcf, .csv, .txt I usually save mine as a .xlsx file.Screen Shot 2016-07-20 at 5.00.48 PM
  11. Follow the prompted instructions for the type of file you have selected.

We use Constant Contact for our email newsletters and email marketing. We do recommend them and can assist with setting up Constant Contact Accounts and campaigns. For details email us at consultant@paygopos.com.

Requesting PayGo Technical Support

  1. Visit paygopos.com. Beneath the PayGo logo, the 3rd tab in is the Help Desk.

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2. Hover or click on the Help Desk tab.

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Or click on Help Desk to go to the Help Desk page:

 

and then click on either the Question Mark or the word “Here.”

PayGo's Help Desk Page

Figure with Question for PayGo's Help Desk Request Help from PayGo's Support Team

3. Click on Submit a Support Ticket.

4. After you have clicked on Submit a Support Ticket, you will be taken to the Log In screen.

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Each business has one Account Name and one Password. At this time we are unable to allow multiple Account Names and Passwords for our Help System. If you do not know your Account Name and Password, please click here.

5. Once you are logged in you will see a screen like the one below. If the section below with the Ticket Numbers and Subjects is blank and says “Support Information” above the box, it just means that there are no tickets requiring attention for your business. You will not be able to type in that field.

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6. Click on the Support button at the top of the screen.

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It will take you to this screen:

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7. Click on the New Request button on the top right of the screen.

New Request Button

8. Fill in the information requested in the fields of the New Help Request. Before walking away from the screen always make sure that you click the Save button. The Help System times out after 15 minutes of inactivity. So, if you’re in the middle of submitting a New Request for Support and a customer has a question you need to attend to, hit Save before you walk away!

 

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9. Once you have finished entering in the requested information, click on the Submit button at the bottom of the screen. Once you do you will see a screen like this with the words “Help request submitted successfully” near the top of the screen.

 

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Here is what pops up on our screen. All members of the support team can see this.

 

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When our team is working on your request we are able to see the information you have provided us with as well as what has been done on PayGo’s side to attempt to resolve the issue. This keeps the communication rolling between all of those who might have a hand in assisting you, our valued customer. This is a big part of why when questions come in via LiveChat, phone calls to Sales and Support, the first question you likely hear is “Have you submitted a ticket?”

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When you receive an email from our Support Team, we are sending it from here.

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This is to makes it so that all members of our team can see what is going on in the Information Exchange section.

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Once we send a message to you, you receive an email in your inbox:

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On our system, once we have sent you the initial response, it shows that we are “Waiting on Customer.”Screen Shot 2016-07-19 at 11.57.01 AM That means we’re looking for a response from you.

Responding to a Ticket in PayGo:

  1. When you click on the link http://paygopos.com/get-help and log back in to respond to the question in the PayGo Help System, please go back into the original ticket.

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When you log back in to The PayGo Help System and click into the Support Field, you will see your tickets. Next to the Ticket Number is the Status. If we are waiting for information from you, it will say “Waiting on Customer.”

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2. Click on the green magnifying glass next to the ticket number to see what information the PayGo team is waiting to receive from you before they can assist you.

 

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3. Click on the Respond button in the upper right hand corner to provide the requested information.

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4. Write your response in the “Your dialog to PayGo” field.

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5. Click the Submit button.

Price Increases Are Happening

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You’ve likely seen this triangle before. If you’ve ever been in a discussion on the whys and wherefores of price or involved with a project that has had to make decisions based on time, quality, and cost; then chances are good this triangle has come up for discussion.

We strive to provide the highest level of service possible at the most affordable prices. In recent months it has come to our attention that in an effort to conserve on cost, the timeliness of our responses to support requests has not been to the level of quality our valued customers deserve.

Our last rate increase was in 2012. We now find it necessary to increase the majority of our service rates. While new customers will be experiencing the increase effective immediately, rates for current customers will be increasing on August 1st.

On August 1st, the following services will be increased by 15%: Service, Hosting, Support, and Maintenance.

 

 

Help! I Need Tech Support! 3 Steps to Fast Results.

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Our Support Lines have been experiencing higher volumes of requests than normal during the past few weeks. To help us help you in the fastest and most timely manner possible, please follow our Support Request Steps:

  1. Reboot. We know, we know, it’s a tech support cliche for a reason. Oftentimes a computer reboot or closing out of a program and restarting it works.
  2. Submit a Support Ticket. It’s the fastest way to reach us with support related questions – we promise! 
  3. Take a snapshot of what is going on and send it to support@paygopos.com. Please let us know in the ticket if you have taken a picture and sent it our way. Seeing what you are seeing can help us diagnose the problem faster.

Please Note:When responding to a message through the Ticket System from Support, please do so through the same message. When a ticket is responded to by adding a New Ticket, it can cause a slowdown in the support process.

Thank you for your assistance! We do appreciate each and every one of our customers. That’s why we have a streamlined process geared towards everyone achieving success.

Don’t Skimp On Point of Sale Software!

0% Financing for PayGo POS Software

PayGo Software is now offering 0% Financing.

At PayGo we serve independent retailers. We believe the importance of small businesses. We want to help as many stores as we can do what they need to do to make their cash registers ring! That’s why we offer 0% financing.

Did you know that in the United States:

  • Retailers lose $224 billion each year due to excess inventory
  • Retailers lose $45 billion due to not having inventory in stock
  • A point of sale system with the necessary tools can help retailers cut costs by as much as 10% each year.

 

Can you afford to go without a point of sale system that helps you monitor and order inventory? With PayGo’s point of sale software:

  • Inventory can be managed
  • Customers can be tracked
  • Many features have been created to serve a variety of stores. You can check them out here
You can save time and money!

We’ve found that many independent retailers see the value and want the convenience our software can provide them. At the same time, many of these same retailers are feeling strapped for cash and overwhelmed by the expense of starting or maintaining a store.

At PayGo we’ve decided to help our retail buddies out by offering 0% financing. How does it work? Put 50% down on your point of sale system to get started. We activate your software and help you with the install. You can then pay the remainder of the balance over 4 months.Elevate your business and pay no interest!

Call 866-545-7047 ext. 1, email melissa@paygopos.com or LiveChat with a member of our sales team for more details and to get started!

*Sources for statistics are from the National Retail Federation and Intuit Market Research.
*0% financing cannot be used on POS hardware products. 

 

Important Credit Card Integration News

Note: If you currently use Payment Logistics to process your credit card transactions you can disregard this notice. 

Most of our PayGo customers have received a notice from Authorize.net. It has stated the following:

During a system scan, we noticed that your website or payment solution is using the HTTP GET method when submitting your transaction requests to https://secure.authorize.net/gateway/transact.dll.

Because HTTP GET methods do not adhere to current TLS protection requirements, Authorize.Net will not allow HTTP GET methods for transaction requests…We recommend that you immediately update your code to use the HTTP POST method instead.

Any transaction request submitted using HTTP GET will be rejected.

The first deadline Authorize.net gave for making the switch was June 30th. They have extended the deadline to July 30th. We do not anticipate any further extensions.Read More

System Requirements for PayGo Solo on FileMaker Pro 14

PayGo Solo runs on FileMaker Pro 14.  Please follow these system requirements to make sure your PayGo Solo runs superbly.

System Requirements

Please note that OS X Mountain Lion 10.8 and OS X Lion 10.7 are no longer supported. Please update your operating system before upgrading to FileMaker Pro 14.

Operating System*
Windows 10 Pro Edition
Windows 10 Enterprise Edition
Windows 8.1 Standard Edition
Windows 8.1 Pro Edition
Windows 8 Standard Edition
Windows 8 Pro Edition
Windows 7 SP1 Ultimate, Professional, Home Premium*
OS X El Capitan v10.11
OS X Yosemite v10.10
OS X Mavericks v10.9

*Version stated is the minimum requirement. FileMaker Pro may also work with later operating systems certified by FileMaker, Inc. Operating systems not listed in the table above have not been tested and are not supported.

Hardware Requirements

Minimum Requirements Recommended Requirements
Windows CPU:1 GHz or faster x86 or x64 processor
RAM: 1 GB
CPU: 1 GHz or faster x86 or x64 processor
RAM: 2 GB or more
Mac RAM: 2 GB RAM: 4 GB or more

PayGo now offers chip card integration (EMV) to retailers

As always, we want to ensure our merchants have options that fit their unique business needs.  In choosing a solution to replace Authorize.net as our primary processing gateway, we were careful to ensure PayGo clients would maintain the ability to choose who they process their transactions with. That’s why PayGo has chosen to integrate with  with Paygistix®, a payment solution developed by Payment Logistics™.  It’s an integrated credit card processing solution designed to minimize the scope of PCI DSS compliance and greatly reduce the potential of a data security breach while adding support for important payments technologies including EMV, NFC, tokenization, point-to-point encryption, signature capture and more!

Payment Logistics promises to both match existing merchant services rates and waive all gateway fees for merchants processing with them. This way our valued PayGo clients can move forward with data security and processing technology without gateway fees and maintain the competitive processing rates they’ve worked hard to establish.