How to Void (Delete) a Sales Transaction in PayGo

The fastest way to void a sales transaction is to use the QuickSearch field at the bottom of your PayGo point of sale Main Menu screen.

  1. Select Sales from the options in the QuickSearch field.
  2. Enter the sales transaction number of the sale you would like to void in the search field.

3. Click on the record or the magnifying glass icon associated with the sales record you wish to void or delete. Doing so will bring you to the Sales View screen of the invoice/sales record you wish to void.

4. Click on the Void Sale button.

A pop-up will ask you if you are sure you want to void the invoice:

5. Click Void if you’ve confirmed that you are voiding the correct sales record.

A pop-up will confirm that you have voided the sales record:

6. Click OK.

When you void a sales record / invoice / transaction in PayGo, the Frequent Buyer Points, Date Posted, and Till ID fields will be cleared.

If you look for the sales record again, beneath the Invoice ID field it, you will see the word Voided.


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