TeamViewer Remote Access Setup – Mac Installation

PayGo now uses TeamViewer™’s Unattended Access tool to provide remote technical support to its valued customers. If you are on a Mac OS, please take a moment to follow the instructions below, so we can provide you support efficiently. If you are on a Windows OS, please click here for instructions.

How to Install TeamViewer™ Unattended Access on Mac OS:

Step 1: Download

Click this link: TeamViewer Unattended Access Setup. This will take you to PayGo IT’s TeamViewer download page.

The installer is typically downloaded to your Downloads folder.

Step 2: Install

Double-click on the Install TeamViewer Host file and follow its prompts.

You will be to asked to agree to the terms of the software agreement:

TeamViewer Installation Terms of Agreement

When you are ready, click the Agree button.

Next, you will be asked to select the disk you want to install the TeamViewerHost software.

Teamviewer Installation Destination Selection

 

Once you have selected the disk, click the Continue button.  Note: Please look at the space available on the disk you have selected. In the following screen, TeamViewer will inform you of how much space it will take up on your computer (about 85.4 MB) and give you the option of switching install locations. 

Teamviewer Installation Install

 

Click the Install button.

You will be asked to enter your Mac’s User Name and Password to install the software.

When your software has been installed correctly, you’ll see this window:

Step 3: Running TeamViewer

Go to your Applications folder in Finder and select the TeamViewer application. Click to open.

Step 4: Allowing PayGo IT Unattended Access

When the application is opened, you may see this message: 

Click OK to continue. Next, you should see the following. Click Ok here as well.

Do not click OK on the Next Step until you have completed all of the required steps.

IMPORTANT: Before clicking the OK button, you must select the Gear (settings) icon on the right side of the pop-up screen. See below:

    • Click on the Gear (settings) icon.

Troubleshooting: If as our initial instructions tester did, you hit OK  button before hitting the Gear button, simply go into your Applications folder  (Step 3).

    • Click on the General button in the upper left-hand corner.
    • Set your Display name. Please name it something like: MyStoreName – Host or MyStoreName-Backoffice. This prevents confusion as our Support Team assists a number of stores at the same time.

    • Click  the Security button.

    • Set your password and confirm it.
    • Check the box next to Grant PayGo Consultant (or PayGo Support) easy access!
    • Click the Apply button.

You will be taken back to the PayGo IT window. Once there, click OK to allow remote access.

Want to know more about why PayGo has chosen TeamViewer as its remote access tool? Click here.

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