How to share, update and manage your security information with PayGo

At times, PayGo’s team will need to access your computers, servers, and/or websites in order to assist you. Your security is important to us. Since email is not a secure method for sharing sensitive information, we’ve set up a Security Button in PayGo’s Help System.

Please follow these steps to share, update and/or manage your security information with PayGo:

    1. Click on Submit a Support Ticket and/or log in to PayGo’s Help System. PayGo POS Submit a Support Ticket PayGo POS GetHelp Log In
      If you do not have your login information, please request it by emailing support@paygopos.com. We want to help you!
    2. Click on any of the tickets you have in The PayGo Help System. It does not matter if the ticket is New, Open, or Closed – any will work. 
    3. Click on the Add Security Info button .
       
    4. A Enter Computer / Web Site Security Data Here screen will pop-up and provide fields for you to enter the information that PayGo’s Team will need. 
    5. On each line of the pop-up there is a shield icon PayGo POS Password Shield Iconin the Password column. Click on the shield icon and enter your password information.
    6. Enter your password information. 
       
      PayGo POS Password Pop-Up
    7. Click the OK button.
    8. Click out of the Enter Computer / Web Site Security Data Here screen. Your information will be saved.
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